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Sami Serola (inactive)

Sami Serola (inactive) club

Posted: 12 Apr 2019

Taken: 23 Aug 2018

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Google Map pop up misbehavior on Chrome

Google Map pop up misbehavior on Chrome
UPDATE 12 April 2019: Since August 2018 Google map has given the following false behavior on some Chrome browsers. See discussions for latest status.

When trying to save the location, zoom buttons are missing.
Buttons missing

When opening location on own photos, the map and all buttons are missing, and only location is shown.
Google map pop up misbehavior on Chrome

When opening location on someone else's album the map opens but the location indicator and zoom buttons are missing.
Location indicator missing

A temporary workaround

All those becomes fixed if the map or page output size becomes changed. If one clicks for example Ctrl-+ to change the page layout size, all gets back to normal. Same thing if the user toggles map to full screen and back.

UPDATES:
The reason and solution probably is the outdated API version number called on the link for Google Maps. One should call v=quarterly instead of some version number. See here: developers.google.com/maps/documentation/javascript/versions

It is tested that clearing cache, history and cookies does not fix this.

It has turned out the bug is very selective. On different computers, both having the exact same Chrome browser version, maps work either just right or the mentioned bug appears.

Reported cases where the bug appears:
- Chrome 68.0.3440.106 (Offizieller Build) (64-Bit), OS Windows 10 Home with build 17134.228, display 1920 * 1080 pixels.
- Chrome 68.0.3440.106 (Official Build) (64-bit), OS Windows 7 Enterprise Version 6.1 (Build 7601: Service Pack1), display 1366 x 768.
- Chrome 68.0.3440.106 (Official Build) (64-bit), OS Windows 10, display 1920x1080.

Fred Fouarge, Nora Caracci, aNNa schramm, MARCEL and 6 other people have particularly liked this photo

33 comments - The latest ones
 Sami Serola (inactive)
Sami Serola (inactiv… club
So far found this: stackoverflow.com/questions/51833112/google-maps-api-not-showing-icons-for-zoom-buttons-streetview-or-fullscreen/51839688

If that means we have to change something on API (or CSS) at our end, I say that is annoying...
5 years ago. Edited 5 years ago.
 Sami Serola (inactive)
Sami Serola (inactiv… club
Alright, it looks Google has indeed chanced the API version to 3.34. Current link refers to version 3.17. According to Stackoverflow discussion one would get the problem fixed by using 'quarterly' instead of version number (v=quarterly). At least we are maybe getting somewhere.

And why this does not affect on any other than Chrome browser is still a mystery.
5 years ago.
Sami Serola (inactiv… club has added
Here seem to be the explanation why: developers.google.com/maps/documentation/javascript/versions
5 years ago.
 Erhard Bernstein
Erhard Bernstein club
I experience that as well. It's not only annoying when trying to position a photo (for which there are other ways) but when looking at the position of other people's photo to learn more about the whereabouts of a pic. And, of course, there is no workaround in that situation. So, the problem needs fixing ...
5 years ago.
Sami Serola (inactiv… club has replied to Erhard Bernstein club
Working on it to get it fixed =)

May take some time though... EDIT: Next week is the current estimate.
5 years ago. Edited 5 years ago.
Ruesterstaude club has replied to Erhard Bernstein club
Bei mir ist da kein Unterschied zwischen eigenen und den Bildern anderer. Die Karte erscheint erst mit Navigationsmöglichkeit, wenn man vorher den Vollbildmodus gewählt hat.
5 years ago.
 Sylvain Wiart
Sylvain Wiart
With firefox all is ok !
5 years ago.
 Xata
Xata club
Had the same problem under high sierra
5 years ago.
Sami Serola (inactiv… club has replied to Xata club
"Had"?

I still have it, and the planned schedule to get it fixed is this week, hopefully...
5 years ago.
Xata club has replied to Sami Serola (inactiv… club
I went to see right now, I clicked on the little square on top right of the map and got the zoom tools.
Otherwise it works perfectly on mine now...
5 years ago.
Sami Serola (inactiv… club has replied to Xata club
Then it is not working as it supposed to. The zoom buttons should appear right away. Moreover, see the full list of issues on caption.
5 years ago.
 Sami Serola (inactive)
Sami Serola (inactiv… club
Unfortunately the API link has not yet been fixed.
5 years ago.
 Erhard Bernstein
Erhard Bernstein club
Thank you for the analysis and the update.
5 years ago.
 Sami Serola (inactive)
Sami Serola (inactiv… club
Update: Turned out the "bug" is very selective. Some have reported using the exact same Chrome version and having no issues at all.

Next possibility: It may depend on the screen and browser window size??? The scripts often takes into account the display parameters.
5 years ago.
 Erhard Bernstein
Erhard Bernstein club
My Chrome version is 68.0.3440.106 (Offizieller Build) (64-Bit),
OS is Windows 10 Home with build 17134.228.
I am using three monitors with 1920 * 1080 pixels

I get the error just as described.
5 years ago.
Sami Serola (inactiv… club has replied to Erhard Bernstein club
Thank you Erhard. I added that and one of my computers on caption. To be honest, I have no idea how and where to get correct version information for OS.
5 years ago.
Erhard Bernstein club has replied to Sami Serola (inactiv… club
For Windows: Open Powershell, type "winver", and you will get a pop-up with the OS information, along with copyright infos.
5 years ago.
Sami Serola (inactiv… club has replied to Erhard Bernstein club
Danke, Erhard =)

Then I got it somewhat right: Windows 7 Enterprise Version 6.1 (Build 7601: Service Pack1)
5 years ago.
 aNNa schramm
aNNa schramm club
Früher lief alles ok beim mir, !!! bis dann - ich weiß nicht mehr, vor wie langer Zeit - dieser Fehler auch bei mir auftrat !

Meine Version:
Windows 10, Eizo Bildschirm 1920x1080
und Goggl sagt dies:
Google Chrome ist auf dem neuesten Stand.
Version 68.0.3440.106 (Offizieller Build) (64-Bit)
5 years ago.
Sami Serola (inactiv… club has replied to aNNa schramm club
Danke, aNNa.
5 years ago.
 Fred Fouarge
Fred Fouarge club
Zijn de ZOOM buttons nog steeds ZOEK???
5 years ago.
 aNNa schramm
aNNa schramm club
this has been my problem for about 3-6 months
the map does not open
Ich have Windows 10, Browser Google

Screenshot Map
5 years ago.
Sami Serola (inactiv… club has replied to aNNa schramm club
Thanks, aNNa. Altogether it is better to continue discussion here. So, also others get to know what the situation is.

@ Everyone - Does at least the "temporary workaround" help?

Try to click Ctrl-+ and then back to normal size with Ctrl-0.

I keep on reminding our ima team about this every now and then. In case Rob for example manages to find a way to change that API. We would not want to pay Qwellcode to fix this yet, because this still is only a problem on Chrome.
5 years ago. Edited 5 years ago.
Sami Serola (inactiv… club has added
aNNa just confirmed the Ctrl-+ and back with Ctrl-0 fixes the issue. But it is indeed a temporary solution. We are still working on this to get this finally fixed as soon as possible.
5 years ago.
aNNa schramm club has replied to Sami Serola (inactiv… club
Grrrrr
one day later - today 13.4.2019 it is the same error ....
It is the 13. !!!!!!! . It is not a good day ??????
5 years ago.
 polytropos
polytropos club
I have a similar problem on my Mac book (with Firefox). The map does not even open!
5 years ago.
 Peter_Private_Box
Peter_Private_Box club
Hi Sami,

This problem has existed for some time. The workaround is simple, as you say above. Just make the map full screen, then the buttons re-appear. You can then shrink back to normal size.



Best Wishes, and a good weekend
Peter
5 years ago.
 Berny
Berny club
The popup does not work with Firefox too. It's only possible to see, set or change geotags by "Organisieren" and "Lokalisieren", but not by clicking on the geotag in the right column.
5 years ago.
Sami Serola (inactiv… club has replied to Berny club
That sounds like somewhat different issue than explained here.

I'll do some tests with Firefox next week.
5 years ago.
Sami Serola (inactiv… club has added
A quick test on my Ubuntu laptop, and at least Firefox seemed to zoom somewhat too close. But there it worked on album view still.
5 years ago.
 Sylvain Wiart
Sylvain Wiart
I notice that this morning : when you are viewing a photo which is localised, the map appears but not the point with the photo. So I have to open Firefox to find the place .
5 years ago.
Sami Serola (inactiv… club has replied to Sylvain Wiart
Hmm... This is more complicated issue than I thought =/
5 years ago.

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