Ransom – Despite stating that our new home was on a narrow street, and also a one-way street, the removers turned up with an enormous lorry that couldn’t get even close to our new home. Calls were made, and I was informed the removal men would have to go back to base at Pickfords, and rent a smaller lorry for the delivery, making 2 journeys. This was going to cost me an extra £220! I had no choice but to pay, or they would keep all our ‘stuff.’ Man, I was cross. Ultimately, the move took place, the 2 guys were great and very efficient. I wrote a strongly worded complaint to Pickfords, and they’ve refunded half the extra money back. Not totally happy, but half is better than nothing.
Read instructions – We popped out and bought a washing machine at Currys. We arranged for them to plumb it in, at a cost, and told them, we live on a narrow street, so send a smaller lorry. They delivered it very swiftly, in a large lorry! They blocked the street, delivered the machine, but because they couldn’t park their huge lorry, they didn’t plumb it in. I have to wait until Friday! Not happy, I sent them a complaint and gave them a zero out of 10 for customer satisfaction. I’ve suggested they reimburse me the plumbing fee for the inconvenience.
OMG – The Daddy of them all: 3 weeks before the move, I alerted John Lewis (Plusnet) and asked that our service be transferred to new house. I was assured the phone and broadband would be working on move in day, or else a day or 2 after that. Thursday, no phone. Friday, no phone. Sunday, I popped to my son’s campus and filled in an online Help which is supposed to be answered within 24 hours. 3 days later, no response! We phoned them on my mobile; it hadn’t been done and would take at least 10 more working days to complete. No excuses, no apology. I told them to forget it! They threatened me with costs for cancelling and I lost it. I wasn’t rude, nor did I shout, but I gave them a piece of my mind and reminded them they had broken the terms of our contract, not me. Back to the library, and we’ve arranged for a new provider. We already have a phone number, though the service won’t be up and running until early July. Thank goodness for the local library, and my son’s campus IT suites!
Teething problems – We’ve had a boiler man out twice, a locksmith twice, and now someone is coming today to see to the shower which is either scalding hot, or cold. Niggling little issues that I feel the agent should have sorted before we moved in, but they’re being very helpful so far.
Plus points - We’re within walking distance of a large park with loads of trees, a smaller wooded walk, and at the end of our street is a large green with over a dozen trees, space to play ball, and a children’s play area too. We’re easy walking distance of the ‘large market town’ and it’s a real novelty being so close to so many shops. I love it! Once the house is a little tidier, and we have internet, I’ll post some photos.
Catch up soon on your blogs.
New Ship
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Well, it’s Friday again, and we’ve been installed at the new Ship for a little over 2 weeks now. I h…
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22 Jun 2018
A Quickie
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Good journey up to the Midlands, safely moved in, with a minor hitch with the removal firm holding m…
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10 Jun 2018
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Good on you for sticking up for yourself ...
So glad that we moved ourselves the last time (hired van to supplement the cars and borrowed friends for extra muscle)
I always try to compliment good service, but send a small thermonuclear device by rocket for extreme poor service.
Can't see you being very impressed by 'Englis' service or England.
Hope it works out fine in the end.
Eventually got the washing machine plumbed in, a day later than they stated, and 4 days later than I originally booked for. Wrote a complaint, no response as yet.
Pickfords state they could get into the street, however due to people parking too close to the junction, they couldn't get into the street. I had no control over this, but neither did they, hence 50% extra costs reimbursed, not 100%.
We've gone with BT. Far from the cheapest, however it seems less hassle and they've given us fibre which should be quicker, and hopefully a card with a lot of money on as a welcome (like a credit card pre-loaded with money). Time will tell...
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