National Express coach ticket and folder (R0304817) – February 2001

National Express moved on to use airline style tickets within individual folders. The three images shown here are:

(1) The front cover which shows the names of the different brands used by National Express at the time.
(2) The page within the folder which shows the various services forming the passenger journey. In this case using four different services used for a Pontypridd-Birmingham-Cambridge-Mildenhall journey. This total journey only cost £10 as it was a special promotional offer.
(3) The back cover which shows the ticket to have been booked at the Mulleys Motorways office in Bury St. Edmunds

Until the dawn of on-line booking for coach journeys coach operators like National Express had one or maybe more booking agents in just about every town.

The agent held stocks of official tickets and would write out a ticket for the passenger who would pay the appropriate fare. At this time the agent used a computer based reservation system to obtain seat allocations and booking reference numbers (written bottom left).