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Photo replaced on March 24, 2019
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Why have some of my albums disappeared?

Why have some of my albums disappeared?
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There are several possible reasons:

1) You are not logged in.

If you are not logged in, any albums that only contain non-public content do not appear.

2) You have removed all photos from an album.

If all photos are removed from an album the album gets deleted.

3) At the end of your free trial you haven't subscribed to the standard package.

During your free trial you could test all features of our standard package. If you haven't subscribed to one of our paid subscriptions at the end of the trial your account has changed to guest status. As the number of photos uploaded is limited to 20 and the maximum file size to 2.5 MB for free guest accounts photos exceeding these limits will not be available to view, and may have been deleted after the end of the free trial. As a consequence any albums no longer containing photos any may have disappeared.

If you have subscribed to the basic package at the end of the free trial photos exceeding an upload limit of 2,000 photos, a storage limit of 5 GB or the maximum file size of 2.5 MB will not be available to view, and may have been deleted. As a consequence any albums no longer containing photos may have disappeared.

4) Your subscription to either the basic or standard package has lapsed.

If your subscription to one of our paid accounts had lapsed some time ago your account may have changed to guest status and all photos exceeding the upload limit of 20 photos or the maximum file size of 2.5 MB may have been deleted. As a consequence albums containing no photos any longer may have disappeared.