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keller MGMT 591 Complete Week 4


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MGMT 591 Week 4 DQ 1
Can you provide an example from your personal or professional life, of where you used this strategy? How did it work out? I’m wondering – at your current place of employment (or at a previous place of employment if you’re not working at the moment), which of the 5 conflict management techniques did your supervisor use most often? Were they picking a good choice in retrospect? Were they able to properly use the technique they chose? Please critique their choice and use of the conflict management technique they would most often use. Have you ever had a conflict erupt with someone on email? How about in a chat room or through text message? What ideas do you have for managing remote conflicts with people we must work with? The opening readings for Chapter 10 on “Eduardo Saverin: You’re Out” have many different types of conflict and negation scenarios that are noted between Mark Zuckerberg and Eduardo Saverin in their conflict for control of Facebook. What direct and indirect conflict management techniques did these players employ? Drawing examples from your own work and personal experience, what conflict resolution strategies have you employed? Which ones have you seen be successful? What are the effects of unaddressed conflict?
MGMT 591 Week 4 DQ 2
What exactly is “active listening”? Can you describe a situation you have experienced, where you saw active listening being used? What was the result? Let’s expand the size of our hypothetical organization however. Suppose it is not 10 or 50 employees. Rather it has 1,000 employees or even more. Is an informal communication design still a good idea? Are organizations forced into formal channels of communication as they grow? If so, why? Taking it a step further, do you think we’re also at an increased risk for legal problems among employees and the organization? Are there unique situations where you think that face to face communication is definitely the way to go when getting a message out in the workplace? Conversely, what situations can you think of where electronic communication is definitely the way to go?
It seems common in many of today’s workplaces that people don’t actually talk to one another frequently. We rely on e-mail, or the even less rich communication channel of text messaging. The benefits of moving lots of information quickly around an organization and between individuals are real. However, people can too frequently “hide behind” their computers and send messages electronically that they might otherwise censor or re-think in face-to-face communication. What approaches would you recommend\implement as a new manager taking over an organization to improve communications without abandoning the use of e-mail?
MGMT 591 Week 4 Course Project Outline

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