Twentyfrickin'first century

This is supposed to be the 21st century. We should have jet packs, flying cars, monorails and gigantic zeppelins. People should have colonised the moon, we should have huge cities at the bottom of the ocean. That's what they promised us in the pop-sci books in the 60s...

So, WHY THE HECK IT STILL TAKES THREE WEEKS TO GET A NEW PHONE? First I had to change the tariff from an old contract to a new company contract, supposed to take two days, in reality taking two weeks. For a simple change in one field in a database or something. Then I was supposed to go to the shop and get the phone. At least that was the theory. In reality, the guy at the shop, who looked exactly like Paul Potts but didn't sing, stared about half an hour into his computer and then said that it's not in his system and he needs to send a FAX and it's not as easy as he liked. This fax will be processed some day or other, usually it's one or two business days. Then they send me the phone by mail, which is usually another two business days. And then I have to activate it and one day, hopefully still this year I have a new phone...

Any questions why the economy is braking down?