Chaim Zvi's blog/

[This is a letter I submitted online to Dunkin Donuts, a popular doughnut and coffee chain on the east coast of the USA. I just had to get this off my chest.]

Today, I was using a 99 cent coupon for a medium ice coffee and the employee mistakingly gave me a small one. When I pointed this out, another employee took the small iced coffee, poured it into a medium cup with ice (enough ice so the medium cup was now full) and handed me the "medium" iced coffee. I looked at him incredulously (as did the others in line) and asked "That's it? Doesn't a medium iced coffee have more coffee than a small iced coffee?" No, he told me, they have the same amount of coffee.

I've been suspicious for a long time that I was being cheated by the amount of ice you put into the cups, but now I have proof. The only difference between a small, medium, and large iced coffee is the amount of ice! That's quite expensive ice I'm paying for when I get a large.

For now on, I'm buying a small iced coffee and asking for an empty large cup. I'll make the transfer myself and then ask for extra ice.

Shame on you, Dunkin Donuts, for being so blatant in cheating your customers.